Refund policy
Returns & Refunds
You have 45 days from the date you receive your order to request a return or refund. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
How to Request a Refund
To start a return or refund request, please contact us at:
Email: CableFixSupport@gmail.com
Please include:
- Your order number
- Your name
- A description of the issue
- Photos or videos of the product if applicable
Once your request is reviewed and approved, we will provide instructions on how to return your item.
Refund Process
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will review the issue and provide a replacement or refund if applicable.
Non-Refundable Items
The following items cannot be refunded:
- Used or damaged items caused by the customer
- Items returned without prior approval
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.